Complaint Management

Normally a function of the Quality Control department, ProcessForce Complaint management solution is  an end to end business solution, which provides a structured method in capturing and managing  the life cycle of a complaint regardless if the origin is from a customer, vendor or an internal department.

  • Complaint number - reference number for tracking activity
  • Complaint type - record the source of the complaint Customer, Supplier or Internal
  • Complaint codes - define reason codes and groups to provide structured data for analysis purposes
  • Status and date  – manage the complaint cycle
  • Sample tracking - track the progress of customer and supplier sample returns
  • Transactions - record the transaction type and number provided by the complaint
  • Batch number - search and record the batch numbers
  • Serial numbers - search and record the serial numbers
  • Notes and attachments - record extensive notes and link attachments
  • Quality control - create and link a quality control test to the complaint
  • Product Recall - flag the complaint as a basis for a product recall